Below you can find all information and documents relating to our connection services. Please be aware that during this transition process for AEMCs ‘Power of Choice’, not all information has been updated. However, we are working to resolve this as quickly as possible.
If you are a residential customer, a small business customer or a small embedded generator, once your connection is established, we will provide ongoing electricity supply to you according to the standard supply contract we have with you. This is a deemed standard contract approved by the Australian Energy Regulator. You do not need to sign the contract.
SA Power Networks is regulated to provide connection services in accordance with Chapter 5A of the National Electricity Rules (NER) and complying with the National Energy Customer Framework (NECF). Our obligations are detailed in SA Power Networks Connection Policy and sets out our methodology in applying the following;
Provision of connection offers, associated terms and conditions and service standards to provide a formal offer
Our methodology for determining a customers connection charge (if applicable)
The contestable parts of our connection services
A customers allocation of augmentation (if applicable)
Any rebates towards a customers connection
Downstream customer contributions (if applicable)
Specific requirements for residential , commercial and industrial developments
Definitions and National Electricity Rule requirements
Before we can provide the service you require, you must read and accept the terms and conditions of the model standing offer. The model standing offer has been approved by the Australian Energy Regulator. By submitting a connection/alteration application to us requesting an expedited basic connection service, it is taken that you have accepted our offer and have agreed to all the terms and conditions.