Connection image Oct17

Connection Services

Assisting you in connecting new or upgrading existing power supplies. This section will also provide you with information on how to arrange the removal of supply from our electricity distribution network.

Connection services

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Residential connections

If you’re looking to connect power supply to your property (home or business) we’re here to help.

SA Power Networks has an obligation to provide Basic Connection Services for residential customers. Our processes are in accordance with Chapter 5A of the National Electricity Rules (NER) and complies with the National Energy Customer Framework (NECF).

Basic Connection Service is a connection/alteration service which involves minimal or no extension or upgrade ('augmentation') to our electricity network.

Basic Connection Services are provided to the following groups of customers:

  • Residential customers
  • Small business customers up to a maximum capacity of less than 63 amps per phase
  • Small embedded generator connections (eg customers who wish to install solar panels and/or batteries on their premises) with a maximum inverter size of 10kW (export limited to 5kW) for a single phase installation, or up to 30kW for a three phase (with the system having no more than 5kW imbalance between phases)

Commercial, industrial & developer connections

SA Power Networks has an obligation to provide Negotiated Connection Services for larger connections. Our processes are in accordance with Chapter 5A of the National Electricity Rules (NER) and comply with the National Energy Customer Framework (NECF).  

For more information about connecting the power when you're:

  • Building a new commercial or industrial property
  • A property developer
  • Altering your commercial or industrial electricity connection

For further information on this, please visit Commercial, industrial & developer connections.

Overview

Due to changes in the national rules around electricity, from 1 December 2017, the responsibility to install new or replacement meters in SA is the responsibility of your nominated Retailer (company that sends electricity bill). Your Retailer will organise advanced meter installations and replacements, and we will continue to provide the service provision (energisation up to the meter isolator).

If you need a new meter as part of your connection, there’s a fault with your existing meter or you’re altering your service (like installing solar), you’ll need to contact your nominated Retailer to install an advanced meter.

For further understanding of these changes, visit the Australian Energy Market Commission’s website around their Power of Choice (PoC) program.

To understand what our role is with connecting, disconnecting or altering your power supply, please hit ‘play’ on this short animation.