If you have a question or want to leave us feedback, see the different ways to get in touch with us.
General contact details
Faults & emergencies
In an emergency, call 000
Report a power outage or fallen, low hanging or damaged powerlines:
- Phone: 13 13 66 (24hrs per day 7 days per week)
- Online form: Report an outage through our online form
- Outage alerts: Sign up for outage alerts
- See current outages
General enquiries
For general enquiries, contact our Customer Service Centre:
- Phone: 13 12 61 (Monday - Friday from 9am - 5pm)
- Online form: Contact us
- Email: customerservice@sapowernetworks.com.au
- Outage alerts: Sign up for outage alerts
- Mail: GPO Box 77, Adelaide, South Australia 5001
More contact details
Get in touch with our builders and electrical contractors service:
- Phone: 1300 650 014 (Monday-Friday from 8am-5pm)
To make a complaint, get in touch via:
- Our online form: Make a complaint
- Phone: Call 13 12 61 (Monday to Friday between 9am and 5pm)
- Email: customerservice@sapowernetworks.com.au
- Mail: SA Power Networks Customer Services, GPO Box 77, ADELAIDE, SA 5001
Report electricity fraud or theft via:
- Our online form: Use our general enquiries online form
- Phone: Call 1800 061 090 (Monday to Friday between 9am and 5pm)
Report an issue with a street light:
- Online form: Report an issue
- Phone: 1800 676 043 (recorded service available 24/7)
For media enquiries contact our External Affairs team:
- Phone: 0403 582 500
Contact our Industry Enquiries team
- Phone: 13 12 61 (Monday - Friday between 9am - 5pm)
- Email: NewEnergyServices@sapowernetworks.com.au
Contact our employee whistleblower reporting service:
Online: Read our Whistleblower Reporting page
Accessibility assistance
Assistance for deaf, hearing or speech impaired customers
- National Relay Services
- TTY users – call 13 36 77
- Speak and Listen users – call 1300 555 727
Translating and Interpreting Service
- Read more about interpreting services
- Call 13 14 50 during business hours