Multi-Factor Authentication (MFA) Update Guide 

Effective date: 4 November 2024 

Overview

Starting 4 November 2024, SA Power Networks is introducing Multi-Factor Authentication (MFA) to enhance REX and VEG portal security. You will be required to update your security settings at your next login from this date. 

Updating your account

1. Register: If you already have an account for the solar portal where your email address is your username, you can use it for the REX and VEG portals. Otherwise, you will need to register your new account using your email address by clicking on the register link.
2. Account continuity: We will attempt to link your new account to your previous ‘EX’ username by matching your verified email or mobile number.  If we’re unable to determine this automatically we will ask for your ‘EX’ username and password one more time and your new account will be linked.
3. New password: Your new password will need to be 12 characters or more and contain at least 1 uppercase (A-Z) and 1 lowercase (a-z) letter.
4. MFA options: For optimal security, we recommend using an Authenticator app for MFA. Alternatively, SMS verification is available. 

Why update?

MFA adds an extra layer of security, ensuring that your account is accessible only to you, even if someone else knows your password.  

Next steps

You don’t need to do anything now. You will need to register your account next time you log in after 4 November and will see the new logon screen below. Setting up your new account with MFA is quick and should take less than three minutes.

Support

If you have questions or need assistance, contact us on 13 12 61. 

Why Multi-Factor Authentication (MFA)

At SA Power Networks, we are committed to ensuring the highest level of security and privacy for our customers and partners. As part of this commitment, we are implementing Multi-Factor Authentication (MFA) on all our customer-facing portals. This move is in line with the recommendations from the Critical Infrastructure Centre, which advocates for robust security measures to protect critical infrastructure services.

MFA is a security measure that requires users to provide two or more verification factors to gain access to a resource such as an application, online account, or a VPN. This significantly reduces the risk of a potential cyber-attack or data breach. By implementing MFA, we are adding an extra layer of protection to your data, ensuring that only authorised individuals have access to the information they need.

We understand that as electricians, solar installers, and other external partners, you rely on our systems to conduct your business efficiently. We assure you that this change is designed to protect your information and the integrity of our systems, without causing any significant disruption to your work. We appreciate your understanding and cooperation as we work together to enhance the security of our shared digital environment.