Customer Satisfaction Surveys

We have an ongoing research program to understand our customers’ experience with power outages, scheduled maintenance, new connection processes, complaint resolution and general enquiries. This information is used to plan improvements for our customers. 

We have partnered with CSBA, an independent Australian research company, who is completing some of this research on our behalf to benchmark customer experience against similar organisations, and other sectors.

This research program is conducted in accordance with the terms of CSBA’s Privacy Collection Statement.

Surveys are conducted by telephone and SMS, and participation is optional.

Please note that any information that may identify an individual will be removed from the data prior to any analysis, and no information provided by our customers will be used for any purpose other than research, unless you provide express consent. 

If you have any questions about this research, please contact CSBA via:

• Email: sapowernetworks@csba.com.au
• Phone (during business hours): 13 12 61 (customer service team)