Some rural customers are experiencing frequent momentary or prolonged power outages
This issue is caused by the accumulation of salt and dirt on our powerline equipment during the ongoing dry spell.
When moisture levels rise, such as during morning dew or light rainfall, the built-up pollution across the insulators can lead to power disruptions.
We recognise that these frequent outages are frustrating for our customers. To address this, we are proactively cleaning the affected equipment in high-risk areas. However, due to the vast number of insulators across our network, it is not physically possible to clean them all.
Significant rainfall will ultimately be necessary to fully resolve the issue.
We appreciate your patience.