We're pleased to share the release of our 2024 Energy Charter Disclosure Report, which details our progress and commitment to delivering positive outcomes for our customers and communities across South Australia.

This report is an important opportunity for us to share our progress, reflect on the challenges and achievements of the past year, and outline how we continue to work towards delivering a more sustainable, affordable, and reliable energy future for all South Australians.    

What is the Energy Charter? 

The Energy Charter is a unique CEO-led coalition of organisations across the energy supply chain with a shared purpose and passion for customers and communities. As part of their commitment to the Energy Charter, full signatory CEOs agree to publicly disclose annually how they are delivering against the five Energy Charter principles:

• Putting our customers and communities first.
• Improving energy affordability.
• Providing energy sustainably and reliably.
• Enhancing customer experience
• Supporting our customers facing vulnerable circumstances.

Our Commitment to South Australians 

As the primary electricity distributor in South Australia, we provide power to over 1.7 million South Australians, and our network spans a vast area. We understand the critical role we play in the daily lives of our customers and communities, and we're committed to delivering a more sustainable, affordable, and reliable energy future for everyone we serve. 

Key Focus Areas and Achievements 

Our report highlights our efforts and achievements in several key areas: 

Customer-centric approach: We're focused on putting our customers and communities at the heart of our business and the evolving energy system. We've implemented a new customer insights platform to better capture and respond to customer feedback, and we've developed a new stakeholder engagement model to ensure customer voices are heard. 

Improving energy affordability: We recognise the ongoing cost of living pressures, the impact of high inflation and the flow on to household budgets remain an issue for many customers. We recognise that providing equitable access to energy requires an industry-wide approach, our focus include includes advocating for solutions that manage demand, exploring innovative tariff structures to provide more choice and control, and diligently managing our network costs to minimise the impact on customer bills. 

Providing energy safely, sustainably, and reliably: Safety is, and will always be, our top priority. We're committed to ensuring the wellbeing of our employees, contractors, and the broader community. We’re also focused on a sustainable future, driving initiatives aimed at transitioning to a low-carbon energy system, reducing our emissions, and building resilience in our network to the challenges of climate change. 

Initiatives such as our Energy Masters pilot project, the expansion of flexible export options for solar customers, and the adoption of advanced technologies like drones for asset inspection, demonstrate our commitment to innovation and progress for the benefit of our customers.    

A word from our CEO 

“Our second Energy Charter Disclosure Report covering the 2024 calendar year provides an important opportunity for us to share our progress, reflect on the challenges and achievements of the past year, and outline how we continue to work towards delivering a more sustainable, affordable, and reliable energy future for all South Australians,” says CEO Andrew Bills.    

Our Commitment to the Future 

We are committed to ongoing improvement, collaboration, and innovation as we navigate the evolving energy landscape and work to deliver the best possible value and service to our customers. 

We encourage customers to read the full report to gain a deeper understanding of our efforts and how we're working to shape a brighter energy future for South Australia. 

Read the full Energy Charter Disclosure Report