REX
Our portal for registered electricians and retailers for creating, booking and tracking connection jobs.Multi-factor authentication, or MFA, is now used by the REX Portal as an additional security measure to safeguard both our systems and your personal information. Every time you log in you’ll receive a unique 6-digit number via SMS, phone or authenticator app on your registered mobile phone. When prompted, enter this code into the box on your screen to access the REX portal.
NOTE: If you have any trouble completing MFA or logging in, please contact SA Power Networks Customer Service at 13 12 61.
Over the coming months we are expanding our online portal services, designed to streamline your connection service requests with an all-in-one, modern online experience for submitting, viewing and tracking your job requests with ease. During this transition you may need access to our existing REX system, the new portal or both.
Portal
Our new portal, currently used by solar installers for creating, booking and tracking embedded generation jobs, that will be expanded to include all connection jobs over the coming months.
Need help?
If you would like further information or are having trouble using REX or the new portal, please refer to the relevant guide under Helpful documents below. Alternatively, send an email to customerservice@sapowernetworks.com.au or contact us on 13 12 61.
Find the latest Industry News, including articles relating to the REX and the portal.
Frequently Asked Questions
Your password must meet the Minimum Password Requirements as specified on the password change screen. Passwords and usernames are case sensitive.
To ensure the security and integrity of your personal information and SA Power Networks’ systems, electrical contractors are required to authenticate (MFA) as part of the process of logging into REX. You’ll receive an SMS with a 6-digit code immediately after logging in, which you need to type in on your screen to complete the REX login process.
If you have any problems logging in and/or completing MFA, contact us on 13 12 61.
Take note of the error message and call us on 13 12 61.