Meters

Yes.

We are following retailer instructions. Instead of using our keys as in the past, we will not enter your premises to read a meter unless you are personally able to confirm it is safe to do so.

We expect retailers and customers to advise us if anyone is in quarantine at the property.

Meter investigations/inspections will still take place during this period, but because of coronavirus we are changing the way we read meters to protect you and our people.

Instead of using our keys as in the past, we will not enter your premises to read a meter unless you are personally able to confirm it is safe to do so.

Where your meter is located outside we will continue to read your meter, but ensuring appropriate physical distancing while on your property.

We ask for customer assistance and understanding to help us manage this safely while we are on site.

Meter readers are still visiting properties, but because of coronavirus we are changing the way we read meters to protect you and our people.

Instead of using our keys as in the past, we will not enter your premises to read a meter unless you are personally able to confirm it is safe to do so.

Where we don’t enter, we will do an estimate based on your past energy use at the property. Estimates will be corrected in a subsequent bill from your retailer after the next actual read of your meter. If you wish, you can undertake your own meter read and submit this to your retailer. Check their website for details. 

Where your meter is located outside we will continue to read your meter, but ensuring appropriate physical distancing while on your property.

We can send you a reminder a few days before our meter readers are in your area by signing up for updates. If your retailer owns the meter, they get the data remotely to bill you and our meter readers will not attend your property.