Make a claim
If you have experienced a power outage of 20 or more hours, or more than nine extended outages in the financial year, you may be eligible for a Guaranteed Service Level (GSL) payment. These payments are generated automatically and you do not need to apply for these. Please refer to the Guaranteed Service Level payment - SA Power Networks for further information.
If your property has been damaged following a power outage or fault with your supply, you may be able to seek compensation.
We can provide a letter confirming power outages to support a claim to your private insurer. Choose from the options below to find out more.
Damage claims
Damage claims
If you experience loss or damage to your property or possessions and you believe it was caused by an issue with your power supply you may be eligible for compensation.
Unclaimed monies
Unclaimed monies
If you believe you are owed money from SA Power Networks, this is where you can submit a claim.
Changes to compensation eligibility
Changes to compensation eligibility
Read about the South Australian Government’s proposed changes to the National Energy Retail Law, which would extend the eligibility for compensation