Moving house or property

• let your retailer know your moving date at least four working days before you hand over your keys, or even sooner if possible.
• make sure we can access the meter so a final reading can be taken – this means the path to your meter should be clear with no locked gates or roller doors, the meter box door must be unlocked, and dogs on leads, regardless of how friendly they may be!
• if there is anything that prevents us from taking your final reading we’ll let you and your retailer know (and leave an orange card in your letter box). You will need to arrange another final meter reading with your retailer so talk through any access issues with them.

If we have a key specifically for your meter box to use for monthly/ quarterly meter readings, it is not available for the special service orders when customers move in or out. Contact your retailer to make other arrangements.

Need the power on at your new home or office? Find out more below.

• you can arrange a move in request for any business day but it helps to give your electricity retailer a few days’ notice.
• your retailer will need to know your new address, and the meter number - this isn't essential but will help!
• your retailer will arrange for us to switch your power on and we need to know if there is clear access to the electricity meter and main switch. If the meter and main switch are not accessible it could delay your move in.
• your power will be turned on between 8.00am and 11.59pm on the date you have agreed with your retailer.
• once your retailer has confirmed your new account and you've moved in, sign up to receive updates for power outages at your property.

If there is anything that prevents us from switching your power on we’ll let you and your retailer know (we'll leave an orange card in your letter box). The orange card will explain why we were not able to switch your power on and you will need to contact your retailer to arrange another attempt.

You can request a move in on the same day as long as you contact your electricity retailer before 9pm.

When arranging your move in request through your electricity retailer, you will need to ask for a ‘customer consultation’. Requesting this option will ensure you receive a phone call from us before we arrive at your property to turn your power on.

You do not need to be home however, if there are access issues or obstructions to the meter or main switch/s we may not be able to complete your request and it will delay your move in. Identify where both your meter and main switch/s are before you request a move in and provide these instructions to your electricity retailer.

If you are not home at the time of our visit, we may need to leave your main switch in the off position for safety reasons. Upon your return, please locate your main switch and turn it on to restore power.

Your main switch/s can be found in either your meter box, or separately inside or outside your property, depending on when it was built.  

Your electricity retailer will be notified the business day after the final reading is taken.

Be mindful of where your meter box and main switch/s are located and provide this information to your electricity retailer when requesting a move in. It will ensure there are no delays with completing your request.

Your main switch/s can be found in either your meter box, or separately inside or outside your property, depending on when it was built.  

If your meter is located behind gates or roller doors; you will need to ensure they are easy to open or are left open for us.

If the access is inside your property and you can’t wait for the duration of our connection time (8am to 11.59pm) then you may wish to request a customer consultation through your retailer for a call before we arrive.

Your power will be turned on between 8.00am and 11.59pm on the date you have agreed with your retailer.

Your power will be turned off between 8am and 3pm on the date you have agreed with your electricity retailer. Let them know your moving date at least three working days before you hand over your keys, or even sooner if possible.